LARGE SQUARE

Our Large Square Arrangement presents 30-36 breathtaking Eternity Roses in a sleek, modern square vase. A luxurious statement piece that fills any space with elegance and refined charm

Last updated: December 2025

Thank you for shopping with Isle of Roses. Due to the delicate and customized nature of our preserved floral arrangements, all sales are final. Please read our policy carefully before placing an order.

1. ALL SALES ARE FINAL

All rose arrangements are handcrafted using real preserved roses. Because these products are custom-made and cannot be resold once handled, we do not offer refunds, returns, or exchanges.

By completing a purchase, you acknowledge and agree to this policy.

2. DAMAGED OR DEFECTIVE ORDERS

If your order arrives damaged or incorrect, you must contact us within 24 hours of receiving your product.

Please email us at isleofrosestci@gmail.com with:

• Your order number
• Clear photos or video of the damage
• Photos of the packaging
• A brief description of the issue

We will review your claim and may offer a replacement or store credit at our discretion. Refunds are issued only in rare cases where a replacement is not possible.

3. NON-REFUNDABLE ITEMS

We cannot offer refunds or replacements for:

• Slight variations in rose color or shape
• Normal differences in handmade arrangements
• Custom or personalized orders
• Incorrect delivery information provided by the customer
• Orders not claimed or picked up on time
• Damage occurring after delivery or pickup
• Delays caused by weather, couriers, or customs

Preserved roses are natural products — minor variations are expected and not considered defects.

4. ORDER CANCELLATION POLICY

Orders may only be canceled within 1 hour of purchase, provided that preparation has not begun.

Once we begin crafting your arrangement, cancellations are not permitted.

5. LATE OR MISSING REFUNDS (IF APPLICABLE)

If a refund is approved by management:

• Please allow 3–10 business days for processing
• Your bank or credit card provider may require additional time
• Shipping fees are non-refundable

If you have not received your refund after 10 business days, please contact your bank and then email us.

6. EXCHANGES

We do not offer exchanges for any reason due to the nature of our floral products.

7. CONTACT INFORMATION

If you have questions about this Refund Policy or need support with an order, contact us at:

 isleofrosestci@gmail.com

 Providenciales, Turks & Caicos Islands

Last updated: December 2025

Welcome to Isle of Roses. By accessing or using our website (the “Site”) and purchasing our products, you agree to the following Terms of Service. Please read carefully before using our services.

1. GENERAL CONDITIONS

Isle of Roses (“we,” “us,” “our”) operates from the Turks & Caicos Islands and provides preserved rose arrangements and related products. By using our Site, you agree to comply with these Terms. We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Site or products without written permission from us.

2. ACCURACY OF INFORMATION

We attempt to display accurate product descriptions, images, and colors. However, slight variations may occur due to lighting, screen differences, or handmade elements.

We are not responsible if information on this Site is inaccurate, incomplete, or outdated.

3. ORDERING & PAYMENT

All orders are subject to availability and acceptance.

We reserve the right to limit or cancel orders if fraud, unauthorized activity, or incorrect information is suspected.

Prices are listed in USD and may change at any time without notice.

You agree to provide accurate payment and billing information for all purchases.

4. SHIPPING & DELIVERY

Isle of Roses operates in Turks & Caicos and offers:

• Local delivery (Providenciales)
• Local pickup
• Shipping upon request (fees vary)

Delivery times are estimates and not guaranteed. Delays may occur due to weather, courier issues, or customs processing.

Once an order is delivered, handed over, or marked as completed, Isle of Roses is not responsible for loss, theft, or damage.

5. RETURNS & REFUNDS

Due to the nature of preserved floral arrangements, all sales are final.

We do not accept returns or exchanges.

If your order arrives damaged, you must notify us within 24 hours with photo evidence at:

 isleofrosestci@gmail.com

We will review the case and may offer a replacement or store credit at our discretion.

6. CANCELLATIONS

Orders may be canceled within 1 hour of purchase if preparation has not begun.

Once the arrangement process has started, cancellations are not permitted.

7. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

By using our Site, you agree that your information may be used for order processing, communication, and marketing purposes.

8. ERRORS, INACCURACIES & OMISSIONS

Occasionally, our Site may contain typographical errors or omissions related to product descriptions, pricing, promotions, or availability.

We reserve the right to correct any errors at any time without prior notice, including after an order is placed.

9. PROHIBITED USES

You are prohibited from using the Site for:

• Fraudulent or unlawful activities
• Harassment, abuse, or discrimination
• Uploading viruses or harmful content
• Interfering with security features
• Violating any applicable laws in Turks & Caicos or your jurisdiction

10. LIMITATION OF LIABILITY

Isle of Roses is not liable for:

• Allergic reactions
• Damage caused by improper storage
• Loss or theft after delivery
• Delays caused by third-party couriers
• Misuse of products

Your use of the Site and products is at your own risk.

11. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Continued use of the Site after changes means you accept the updated Terms.

12. CONTACT INFORMATION

If you have questions regarding these Terms, contact us:

 isleofrosestci@gmail.com

 Providenciales, Turks & Caicos Islands